Frequently Asked
Questions
Everything you need to know about buying, selling, and shipping with Turntable Trader.
We are an online shop with a
workshop open by appointment
Turntable Trader is first and foremost an online shop: we ship most of our equipment directly to DJs across the UK and abroad. But we also understand how important it is for DJs to properly test their gear before committing. That's why we have a workshop at 250 York Road, Battersea, where customers are welcome to come and try things out in person.
- Workshop visits are by appointment only. We're not a walk-in shop
- Appointments are arranged via WhatsApp only
- You'll get dedicated, unrushed time to test everything thoroughly
- Leave with complete confidence that you're happy with your purchase
Do you have a shop I can walk into?
Turntable Trader is mainly an online shop: we ship most of our equipment directly to DJs across the UK and abroad. We know how important it is to test gear before buying, so we also have a workshop at 250 York Road, Battersea, where you're welcome to try things out in person. Workshop visits are by appointment only, arranged on WhatsApp. We're not a walk-in shop, so please don't turn up without a confirmed appointment.
Can I come and collect my equipment in person?
Yes, and collecting in person is a great option. You can test the equipment at our Battersea workshop before you take it away, so you leave with complete confidence. All visits are by appointment, arranged in advance on WhatsApp. Please do not turn up without a confirmed appointment.
How do I book an appointment?
Just send us a message on WhatsApp. Tell us what you're interested in (buying, selling, part exchange, a repair, or just coming to have a look) and we'll confirm a time that works for you. We aim to reply quickly and can usually book appointments within 24 hours.
What do your condition grades mean?
We use four grades, Premium, Excellent, Good and Fair, to describe the cosmetic condition of each unit. Whatever the grade, every unit is deep cleaned, serviced and bench-tested, and works as it should. Read exactly what each grade means on our Condition Grading Guide.
Do you offer returns?
Yes. Changed your mind? You have 14 days from delivery to return it, and you pay the return postage. Faulty or not as described? Tell us within 30 days of delivery for a full refund, and we pay the return postage. Full details in our Refund policy.
Is the equipment under warranty?
Yes. Every unit carries a Turntable Trader warranty: 6 months on Premium, 3 months on Excellent, Good and Fair, from delivery. Your statutory rights sit on top. Full details on our Warranty page.
When can I expect to receive my equipment?
Free tracked UK delivery. Order by 12pm on a working day and it ships the same day, usually arriving next working day. You'll get tracking details as soon as your order is dispatched.
Do you ship outside the UK?
Yes, we ship internationally by tracked UPS Express. International orders are sent Delivered At Place (DAP), so any import duties and local taxes are paid by you on delivery. Free delivery applies to UK orders only, and the shipping cost for your country is shown at checkout. Questions about your country? Message us on WhatsApp.
How do I sell my equipment to you?
Get an instant price on our Sell page: pick your model and condition and the calculator shows your offer. Then send a few photos on WhatsApp to confirm it. If you're happy, we arrange a courier collection, or you can drop it off at our Battersea workshop by appointment.
How much can you offer me for part exchange?
Part exchange pricing depends on four things: the cosmetic condition of the unit, whether every function works, what's included (original box, case, cables and so on), and whether you bring it to our workshop or ship it to us. Get an instant price on our Part Exchange page, or send photos on WhatsApp and we'll come back with a fair quote quickly.
Still have a question?
Message us on WhatsApp for a fast, personal response.