Cover you can count on
Warranty
Tested, refurbished, and graded by hand. Backed by a Turntable Trader warranty.
warranty on everything
We pride ourselves on customer satisfaction
If your gear arrives faulty, contact us , send a quick video and we get a repair, replacement, or refund ASAP.
Covered
What the warranty covers
Any genuine functional fault under normal use.
- Internal electronics failure
- Cue, play or any other button not responding
- Audio output faults
- Connectivity issues not down to cables or setup
- Faders, encoders, jog wheels failing outside expected wear
- Firmware faults that prevent normal use
Not covered
What is not covered
Faults caused by something other than the gear itself.
- Drops, knocks, spills, or liquid ingress after delivery
- Damage from electrical surges
- Wear consistent with the original condition grade
- Faults from unauthorised repairs or modifications
- Use outside manufacturer intent
- Tamper-evident seals broken or removed
Your statutory rights
This warranty sits on top of your rights under the UK Consumer Rights Act 2015.
Need to make a claim?
We answer everything within one business day.
FAQ
Warranty questions, answered
How long is the warranty on used DJ equipment?
Every unit we sell is covered: Premium condition carries a 6 month warranty, and Excellent, Good and Fair carry a 3 month warranty. Condition grades describe cosmetics only, every unit is fully working when it leaves us.
What does the warranty cover?
Any fault that stops the unit working as it should during the warranty period. We repair, replace or refund at our discretion, and we cover the return postage.
What if my order arrives dead or faulty?
Report it within 7 days and it is treated as dead on arrival: we prioritise a replacement, or a repair or refund if you prefer. This sits alongside the standard warranty.
Who pays for return postage on a warranty claim?
We do. Get in touch, we email you a prepaid label, and once the unit is back we aim to have it diagnosed and turned around within 7 days.
Do I need to keep the box?
Please keep the box and packaging your order arrived in for 30 days. If anything needs to come back to us, it is the safest way to send it and the quickest way to get it moving. If you no longer have it, let us know when you get in touch.
Does the warranty affect my legal rights?
No. Your statutory rights under the Consumer Rights Act 2015 are unaffected, the warranty sits on top of them.
How do I make a warranty claim?
Message us on WhatsApp or email with your order number and a short description of the fault. We will send a prepaid return label and keep you updated through diagnosis and repair.
Verified Google Reviews
What Our Customers Say
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Carl Sykes
Oct 2026
5 stars! quick sale, excellent communication, I would certainly recommend.
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Jay Krash
Oct 2026
Great communication, great customer service. Fully up to date tracking service, very happy with my product would recommend.
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Robert Vogelauer
Oct 2026
Engaged committed and reliable. Highly recommend
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Eoin Morris
Oct 2026
Amazing customer service….. speedy delivery…. Great communication after order made and provided helpful advice and guidance on incorporating the item into the set up …… can’t recommend them enough! 👍⭐️⭐️⭐️⭐️⭐️
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michael-paul of the family amphlett
Oct 2026
good comunicashions (spelt wrong) (lol) check fuzziepeach out for soundsfrom the flx 10 . upgraded from the flx 4, flx 6,to the flx 10 and hats off all good and sound serves....
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Steven Dobson
Oct 2026
Very smooth transaction, great comms ❤️❤️❤️
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DJMADFORCE
Oct 2026
Very Very helpful , friendly and professional . will use again
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Erin Coleman
Oct 2026
Fantastic product I am over the moon! Arrived in perfect condition and no problems so happy
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Tristan C
Oct 2026
Been a DJ for 26 years and met all sorts - These guys are on another level of brilliance. Professional - Great communication - Perfect repair and work on my decks and a reasonable price. This is now where I go for all my DJ repair needs and future deck purchases. Thank you. Just brilliant.
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Jonny Millis
Oct 2026
Fantastic service, mint decks, did me a deal and Saturday delivery meant I was spinning the tunes in my shed at the weekend😎
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Jimmy Allen
Oct 2026
Amazing service, very responsive on any questions and the premium CDJ 2000 nexus basically brand new. Belter
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Maxinne
Oct 2026
Excellent customer service and would highly recommend!! I just picked up my CDJ 2000's and they're in great condition and fully serviced before purchase