Cover you can count on
Warranty
Tested, refurbished, and graded by hand. Backed by a Turntable Trader warranty.
warranty on everything
We pride ourselves on customer satisfaction
If your gear arrives faulty, contact us , send a quick video and we get a repair, replacement, or refund ASAP.
Covered
What the warranty covers
Any genuine functional fault under normal use.
- Internal electronics failure
- Cue, play or any other button not responding
- Audio output faults
- Connectivity issues not down to cables or setup
- Faders, encoders, jog wheels failing outside expected wear
- Firmware faults that prevent normal use
Not covered
What is not covered
Faults caused by something other than the gear itself.
- Drops, knocks, spills, or liquid ingress after delivery
- Damage from electrical surges
- Wear consistent with the original condition grade
- Faults from unauthorised repairs or modifications
- Use outside manufacturer intent
- Tamper-evident seals broken or removed
Your statutory rights
This warranty sits on top of your rights under the UK Consumer Rights Act 2015.
Need to make a claim?
We answer everything within one business day.
Warranty questions, answered
How long is the warranty on used DJ equipment?
Every unit we sell is covered: Premium condition carries a 6 month warranty, and Excellent, Good and Fair carry a 3 month warranty. Condition grades describe cosmetics only, every unit is fully working when it leaves us.
What does the warranty cover?
Any fault that stops the unit working as it should during the warranty period. We repair, replace or refund at our discretion, and we cover the return postage.
What if my order arrives dead or faulty?
Report it within 7 days and it is treated as dead on arrival: we prioritise a replacement, or a repair or refund if you prefer. This sits alongside the standard warranty.
Who pays for return postage on a warranty claim?
We do. Get in touch, we email you a prepaid label, and once the unit is back we aim to have it diagnosed and turned around within 7 days.
Does the warranty affect my legal rights?
No. Your statutory rights under the Consumer Rights Act 2015 are unaffected, the warranty sits on top of them.
How do I make a warranty claim?
Message us on WhatsApp or email with your order number and a short description of the fault. We will send a prepaid return label and keep you updated through diagnosis and repair.
Verified Google Reviews
What Our Customers Say
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Tom Williams
Jan 29, 2026
Having no longer needing my DJ equipment. Turntable Trader is a great way to sell your equipment quick and easy
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Ross Andrew
Feb 14, 2026
What can I say other than praise? The customer service that Dom and his team provide is exactly what I'm looking for.
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Luke Fowles
Jan 25, 2026
Guys were really helpful. Will definitely be back.
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Walsh1980
Jan 16, 2026
I just sold my DJ equipment to Turntable Trader and couldn't be happier with the experience. They were professional and fair.